Terms and Conditions
Please read these Terms and Conditions (“Terms”) carefully before using this website, which is operated by Wild Goose LLC, Wild Goose Tours, Arctic Expedition Service (“us”, “we”, or “our”).
Your access to and use of this website is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use this website.
By accessing or using this website you agree to be bound by these Terms. If you disagree with any part of the Terms then you may not access or use this website.
Reservations
Reservations can be made by visiting www.wildgoose-tours.com, calling +1-206-429-4767, or contacting us via email at info@wildgoose-tours.com. Pursuant to TSA Secure Flight Program requirements, travelers are required to make reservations in the name that is listed on the government-issued document he or she will use for travel. Travelers must ensure their names are correctly listed on invoices and travel package documents. If you need to make any changes to a name after travel documents have been issued, you will be responsible for any applicable name change fees.
Prices
Prices are correct at the time of publication; however, as airfares, aircraft availability, hotel rates and room availability, tour prices and availability, ticket prices for events, vehicle type, and transfer availability continually fluctuate and add applicable surcharges, package prices and availability will change accordingly. In the event of computer or human error, we reserve the right to re-invoice customer for the correct price or service.
Payments and Cancellation Policy
A deposit is due at the time a reservation is made. All deposits are non-refundable and non-transferrable. All reservations, except where specified, will require a deposit and will clearly specify the amount due as well as monthly payment plans, if applicable. We reserve the right to cancel your booking if full payment is not received in a timely fashion.
Once reservations have been made, cancellations will only be accepted in writing via email to info@wildgoose-tours.com. This email should include your full name, date of travel, and invoice/account/package number.
Changes to an existing reservation, regardless of the reason for the change, will incur a charge per person, plus any additional supplier/vendor fees which will be determined at request of changes. This policy includes name changes, and/or removal/addition of any services.
By submitting a deposit or payment, you formally accept our Terms and Conditions as stated herein. Any violation on your part will constitute a breach and forfeiture of any and all payments.
Refund Policy
All payments to us are non-refundable and non-transferable. This policy is because we have contractual agreements with hotels, airlines, and other vendors that will not allow us to obtain any refunds. This policy enables us to keep our package prices competitive and allows you to make monthly payments on your vacation.
Travel Documentation
Traveler is responsible for ensuring that he or she meets foreign entry requirements and that his or her travel documents, such as passports and visas, are valid and compliant. We urge customers to review travel prohibitions, warnings, announcements, and advisories issued by the relevant governments prior to booking travel to international destinations.
Trip Details and Documentation
Provided full payment is received no later than your Final Payment Due date, travel details and documentation will be sent via email and/or mail no later than 21 days prior to travel. If paper documents are requested when e-documents are available, documents will be delivered to you via USPS approximately 14-21 days prior, and a $40 convenience fee will apply. A physical address (no PO Box) is required.
Age Requirements
Unless otherwise stated, no one under the age of 21 is allowed to attend our vacations. If children are allowed, all children under 18 must be accompanied by an adult.
Airline Policy
We are not responsible for the services and policies imposed by the applicable airlines. Airline schedules and flights are subject to change without notice. We are not responsible for penalties incurred for tickets, international or domestic, not issued by us due to schedule and/or flight changes. Airline reservations completed online are subject to review and should we deem it necessary, may be rebooked to match minimum connecting time requirements and/or travel package itineraries, in which case customer will be notified immediately.
Airlines reserve the right to demand immediate issuance of tickets whenever they determine that specific flights are heavily booked, even when normal ticketing rules do not require tickets to be issued until a later date. In this instance, we will require immediate and full payment of the airfare. This situation overrides invoice terms and conditions, and payment due dates through any payment plans you may enter into with us. If full payment is not received, seats will be cancelled by the airline and may not be available to be rebooked on the same flights or at the same airfare. Any replacement air arrangements and airfare will be the sole responsibility of the traveler. We will do our best to use major carriers for these flights. There may be times when discount carriers are used. Travelers will be notified beforehand if this is the case.
Hotels and Cruises
Our hotel and cruise ship profiles are based upon information provided to us by hotel and cruise ship partners and their representatives, including images and descriptions of individual properties. We do our best to maintain current information, however we are not responsible for any inaccuracies, changes in description details or amenities, or images provided by third parties.
Cruise itineraries and ships are subject to change without notice. Furthermore, cruise ships may be chartered and/or departure dates canceled, in which case all monies will be refunded in accordance with applicable cruise line policy. We take no responsibility for ship substitutions or itinerary changes imposed by a cruise line, and we are not responsible for any losses you may incur, including the issuance and/or cancellation of airline tickets or visa fees.
Vendor Rules and Restrictions
Additional terms and conditions from our suppliers and vendors will apply to your reservation and purchase of travel-related goods and services that you select. Please read these additional terms and conditions carefully. If you have purchased an airfare, please ensure you read the full terms and conditions of carriage issued by the supplier, which can be found on the supplier/vendor’s website. You agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due, and compliance with the supplier/vendor's rules and restrictions regarding availability and use of fares, products, or services. Airfare is only guaranteed once the purchase has been completed and the tickets have been issued. Airlines and other travel suppliers may change their prices without notice.
You acknowledge that some third-party providers offering certain services and/or activities may require you to sign their liability waiver prior to participating in the service and/or activity they offer. You understand that any violation of any such supplier/vendor's rules and restrictions may result in cancellation of your reservation(s), in your being denied access to the applicable travel product or services, in your forfeiting any monies paid for such reservation(s), and/or in our debiting your account for any costs we incur because of such violation.
Intellectual Property Considerations
This website and its original content, features and functionality is owned by Wild Goose LLC., DBA Wild Goose Tours, Arctic Expedition Service and is protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
Links to Third-Party Websites
This website may contain links to third-party web sites or services. We do not own, have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. By accessing and using this website, you further acknowledge and agree that Wild Goose LLC., DBA Wild Goose Tours, Arctic Expedition Service shall not be responsible or liable, directly, or indirectly, for any damage or loss caused or alleged to be caused by or relating to use of or reliance on any such content, goods, or services available on or through any such websites or services.
Indemnification
You agree to defend and indemnify Wild Goose LLC., DBA Wild Goose Tours, Arctic Expedition Service and/or its respective suppliers/vendors, and any of their officers, directors, employees, and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of:
1. your breach of these Terms,
2. your violation of any law or the rights of a third party, or
3. your use of our Services
Assumption of Risk
By using Wild Goose LLC., DBA Wild Goose Tours, Arctic Expedition Service services, you are aware that travel such as that you are undertaking involves hazardous activities, with a risk of illness, injury or death which may be caused by forces of nature, animals, insects or flora, the negligence of Wild Goose LLC., DBA Wild Goose Tours, Arctic Expedition Service, or other persons and companies known or unknown, or of willful or criminal conduct of third parties. You are aware that weather conditions may be severe, adverse and/or unpleasant. You are also aware that medical services or facilities may not be readily available or accessible during some or all the time during which you are participating on the trip. To partake of the enjoyment and excitement of this trip you are willing to accept the risks and uncertainty involved as being an integral part of your adventure. You hereby accept and assume full responsibility for all risks of illness, injury, or death and of the negligence of Wild Goose LLC., DBA Wild Goose Tours, Arctic Expedition Service and agree to hold harmless and release Wild Goose LLC., DBA Wild Goose Tours, Arctic Expedition Service from claims of third-party negligence. You understand the physical requirements of the activity in which you will be participating, and you currently have no known physical, medical or mental condition, which would impair your ability to participate in travel or your safety in this activity, and you are willing to assume all risks that may be created, directly or indirectly, by any such condition.
Media Release
We may take photographs or video (“media”) of our trips, and travelers grant us permission to do so, and for us to use this media for promotional or commercial use without payment of any compensation to traveler.
Termination
We may terminate or suspend access to our website immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms.
All provisions of these Terms, which by their nature should survive termination, shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
Governing Law
These Terms shall be governed and construed in accordance with the laws of the State of Washington, United States, without regard to its conflict of law provisions. Any legal action that could arise out of the use of or access to this website must be brought in a court of law located in King County within the State of Washington.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding this website, and they supersede and replace any prior agreements we might have regarding the website.
Notice of Changes
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. We will provide notification of changes on this page if material changes to this policy are made. What constitutes a material change will be determined at our sole discretion.
Continuing to access or use this Site after those revisions become effective means that you agree to be bound by the revised terms. If you do not agree to the new terms, please do not access, or use this website.
Questions
If you have any questions about these Terms, please contact us at info@wildgoose-tours.com.
Last updated May 29, 2022.
PRIVACY POLICY
By visiting www.wildgoose-tours.com, you are consenting to our privacy policy.
OVERVIEW
Wild Goose LLC, DBA Wild Goose Tours. is committed to protecting your privacy online. This Privacy Policy describes the personal information we collect through this website at www.wildgoose-tours.com (the “Site”), and how we collect and use that information.
The terms “we,” “us,” and “our” refers to Wild Goose LLC, DBA Wild Goose Tours. The terms “user,” “you,” and “your” refer to site visitors, customers, and any other users of the site.
The term “personal information” is defined as information that you voluntarily provide to us that personally identifies you and/or your contact information, such as your name, phone number, or email address.
The Services provided by Wild Goose LLC, DBA Wild Goose Tours, pertain to curating and booking travel experiences, and they may include the sale of products and materials (the “Service”).
Use of this Site is subject to the following Privacy Policy. This Privacy Policy applies to all site visitors, customers, and all other users of the site. By using this Site or Service, you agree to this Privacy Policy, without modification, and you acknowledge reading it.
INFORMATION WE COLLECT FROM YOU
This Site only collects the personal information you voluntarily give to us, which may include:
(1) Personal Data: Your name, address, phone number, email address, and other Personal Data, such as dates of birth.
(2) Usage Data: Your browser type, browser version/edition, the pages of our Site that you visit, the time and date of your visit, the amount of time spent on those pages, as well as unique device identifiers.
(3) Payment Data: Your billing information, such as credit card numbers and expiration dates, and purchase tracking information.
HOW WE USE YOUR INFORMATION
The information you provide is used to process transactions, send you periodic emails, and to improve this Site and the customer service we provide to you. We do share your information with trusted third parties who assist us in operating our website, conducting our business, and servicing clients and visitors. These trusted third parties agree to keep this information confidential. Your personal information will never be shared with unrelated third parties.
ACTIVITY
We may record information relating to your use of the Site, such as the searches you undertake, the pages you view, your browser type, IP address, requested URL, referring URL, and timestamp information. We use this information to administer the Site and to provide the highest possible level of service to you. We also use this information in the aggregate to perform statistical analyses of user behavior and characteristics in order to measure interest in and/or use of the various pages and/or products sold on this Site.
CHILDREN’S ONLINE PRIVACY PROTECTION ACT (COPPA) COMPLIANCE
We are in compliance with the requirements of COPPA, which means we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
COOKIES
We may send cookies to your computer to uniquely identify your browser and improve the quality of our service. The term “cookies” refers to small pieces of information that a website sends to your computer’s hard drive while you are viewing the Site. We may use both session cookies (which expire once you close your browser) and persistent cookies (which stay on your computer until you delete them). You can accept or decline cookies using your web browser settings. If you choose to disable cookies, some areas of the Site may not work properly or at all.
THIRD PARTY LINKS
This Site may contain links to third party websites. Except as otherwise discussed in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you on our Site. Other sites accessible through our Site via links or otherwise may have their own policies regarding privacy. We are not responsible for the privacy policies or practices of third parties, and we recommend you review the privacy policies of those third-party websites.
SECURITY
We maintain security measures to protect your personal information from unauthorized access, misuse, or disclosure. However, no exchange of data over the Internet can be guaranteed as 100% secure. While we make every effort to protect your personal information shared with us through our Site, you acknowledge that the personal information you voluntarily share with us through this Site could be accessed or tampered with by a third party. You agree that we are not responsible for any intercepted information shared through our Site without our knowledge or permission. Additionally, you release us from all claims arising out of or related to the use of such intercepted information in any unauthorized manner.
GENERAL DATA PROTECTION REGULATION RIGHTS
The General Data Protection Regulation (GDPR) is an international privacy law that applies to residents of the European Union. As a person within the European Union, you are entitled to certain rights under this law, including:
1. The right to be informed with respect to your personally identifiable information (PII) retained by Wild Goose LLC, DBA Wild Goose Tours. As such, you may request access to your data that we store, and the rights to either correct or erase your personal data. We will retain any PII you choose to give us unless: (a) you request in writing that we delete the information, (b) we stop using our existing data providers, or (c) at our discretion, we decide to remove the data.
2. The right to seek restrictions on the processing of your data.
3. The right to object to the processing of your data, and the right to the portability of your data.
4. The right to withdraw consent provided to us concerning the processing of your personal data, as well as the right to withdraw that consent at any time, without affecting the lawfulness of processing based upon consent that occurred prior to your withdrawal of consent.
5. The right not to be subjected to automated decision-making via pre-filled checkboxes, additions to our email marketing lists, and the like.
6. The right to file a complaint with a supervisory authority that has jurisdiction over issues related to the General Data Protection Regulation.
We require only the information that is reasonably required to enter into an agreement with you. We will not require you to provide consent for any unnecessary processing as a condition of entering into an agreement with us by way of downloading a lead magnet, webinar, freebie, or any other traditional list building methods.
UPDATING YOUR INFORMATION
You may access and/or correct your personal information and privacy preferences by contacting us via email at info@wildgoose-tours.com.
CHANGES TO THIS POLICY
You acknowledge and agree that it is your responsibility to review this Site and this Policy periodically and to be aware of any modifications. We will notify you of any changes to this privacy policy by posting those changes on this page.
CONTACT INFORMATION
If you have questions about our privacy policy, please email to info@wildgoose-tours.com